wz2's Privacy Policy
Your personal information is of the highest importance to us. Learn in detail here how we collect, use, and keep your data secure.
1 Introduction
wz2 operates a safe and reliable platform for online gaming and betting users in Bangladesh. It is our primary responsibility to keep secure the personal information you provide while using our website and services.
This privacy policy explains what types of information wz2 collects, why it collects them, how they are used, and what measures are taken to protect your information. By creating an account on our platform or using our services, you are giving your consent to accept the terms of this policy.
This privacy policy applies only to wz2's website and related services. Third-party websites or services have their own privacy policies, for which wz2 is not responsible.
2 Information We Collect
wz2 collects only the information that is necessary. The categories listed below describe in detail what information we collect.
Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National identity card or other identity document details (where applicable)
- Username and password
Financial Information
For processing transactions, we collect:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction date and amount
- Information related to payment method
Complete payment card details are not stored on our servers.
Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and version
- Login and logout times
- Game play history and statistics
- Duration of time spent on the site
- Information obtained from cookies and similar technologies
Communication Information
Information collected when using customer support:
- Live chat conversation records
- Email correspondence
- Details of complaints and suggestions
- Support ticket information
This information is retained to improve the quality of service.
3 Purpose of Using Information
wz2 uses the information collected for the following purposes:
Account Management and Verification
We use identity information to verify your identity, ensure account security, and prevent unauthorized access. Date of birth is used in the age verification process — only those aged 21 or above may use our platform.
Financial Transaction Processing
Financial information is used to complete deposits and withdrawals smoothly and to detect fraudulent activity. This information is required to ensure the minimum deposit amount of ৳200 and minimum withdrawal of ৳800.
Service Improvement and Personalization
Usage information is used to improve your gaming experience, provide relevant offers and bonuses, and analyze platform performance.
Legal and Regulatory Compliance
Information is retained and verified as required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This is part of our legal obligations.
Customer Support
Communication information is used to operate 24/7 live chat support in Bangla and to resolve your issues quickly.
Responsible Gaming
Usage information is analyzed to monitor your gaming behavior, identify potentially problematic gaming, and provide necessary assistance.
4 Information Sharing and Disclosure
wz2 does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:
| Recipient | Reason for Sharing | Safeguards |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket) | To verify and complete transactions | Encrypted connection and data minimization |
| Game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) | To ensure game functionality and fair play | Contractual confidentiality terms |
| Law enforcement authorities | In accordance with legal obligations or court orders | Only upon valid legal request |
| Fraud prevention services | To detect and prevent fraudulent activity | Limited use for authorized purposes |
5 Cookies and Tracking Technology
The wz2 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security checks, and save language preferences. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences and provide a personalized experience. They operate with your consent.
Analytics Cookies
Analytics cookies are used to monitor platform performance and understand usage patterns. This information is processed in aggregate and does not identify you personally.
You can manage cookies from your browser settings. However, disabling some cookies may limit certain functionality of the platform.
6 Data Security Measures
wz2 follows industry-standard technology and processes to protect your information.
SSL Encryption
All data transfers are secured through SSL/TLS encryption.
Firewall Protection
An advanced firewall system prevents unauthorized access.
Encrypted Storage
Sensitive information is stored in encrypted form.
Regular Monitoring
The system is tested through regular security audits.
While we make every effort to protect your information, it is not possible to say that transmitting data over the internet is completely secure. However, wz2 will take immediate necessary action in the event of any security breach and will notify you where applicable.
7 Data Retention Period
wz2 retains your information for as long as it is necessary or legally required:
- Active Account: Complete information is retained while the account remains active.
- Closed Account: Even after an account is closed, certain information is retained for a specified period to meet legal obligations.
- Financial Transaction Records: Retained for an extended period in accordance with anti-money laundering regulations.
- Customer Support Records: Retained for the period necessary for dispute resolution.
- Log Files and Technical Data: Retained for a limited time for security and performance analysis.
Information that is no longer needed is securely deleted or anonymized.
8 Your Rights
You have the following rights regarding your personal information:
Right to Access Information
You may request to know what information we hold about you.
Right to Correct Information
If there is any error in your information, you may request a correction.
Right to Delete Information
Where there is no legal obligation, you may request deletion of certain information.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request a copy of your information.
Right to Withdraw Consent
You may withdraw at any time the processing of information provided on the basis of consent.
To exercise any of the above rights or for any questions about data retention, please contact our support team: [email protected] or through the platform's 24/7 live chat.
9 Protection of Minors
wz2's services are for those aged 21 and above only. We do not knowingly collect or process the personal information of any minor.
Age verification is mandatory during the registration process. If we determine that a minor has created an account using false information, we will immediately close that account and delete the associated data.
If you believe a minor is using our platform, please contact us.
10 Policy Changes
wz2 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address or display a prominent notice on the platform.
Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
Our privacy team typically responds to your request within business days. For urgent matters, please contact us via live chat.